One day, the newly hired head of the production team the Programming Director walked into our weekly production meeting and gave us an assignment. He wanted to put together a "Codebook" which basically laid a foundation for what the production ministries at our church were all about. Once completed, it could be used as a resource material for our existing volunteers as well as future team members.
He primarily wanted a description for each position or task needed to pull off one of our typical worship services. Some of those positions were manned by the church's production staff (us), and many of the positions were manned by church technical support team volunteers.
The Production Team included the Audio Ministry, the Lighting/Staging Ministry, plus the Video Ministry, and we worked very closely with the worship team to ensure a smooth service. As Audio Director for the church, my job was to define each of the positions needed for the audio portion of the services. What follows is my description of those tasks. As you read it, you might want to consider how you could use these thoughts as a springboard for a similar tool in your own ministry.
The members of the Audio Ministry are a part of the Production Team, which also includes the Lighting & Staging Ministry, the Video Ministry, and the Worship Team.
We are drawn together because God has created us to serve others through our interest, gifts and understanding of audio gear and live stage production. This is not a glamorous task. Far from it. This is a "behind the scenes" ministry which gets noticed only when something goes wrong. Because of that, having a servant's heart is one of most important keys to being successful in this ministry. Technical knowledge can easily be taught. But a working model of the willing heart is the result of your yielding to God's desire for you to serve the needs of others.
You guys are important. Not only is your service in the Audio Ministry a tremendous blessing to those of us on the Production Staff, but you are a vital link to the success of each and every worship service at our Church. We literally cannot pull off this complex of a service without you.
House Engineer
The House Engineer is in charge of the audio team for the service, and has the responsibility of making final technical decisions regarding microphone choice and placement, monitor speaker placement, and so on. His priority during the service is to mix the sound for the congregation.
Monitor Engineer
Stage Manager
The Stage Manager is responsible for communicating any cues received from the Director to the worship team, announcer, pastor, and actors. He/she is also responsible for managing all wireless microphones and wireless prompting systems. (A wireless "hearing assistance" system was worn by drama actors to allow us to prompt them of their lines just in case they happened to forget in the middle of their presentation.) The Stage Manager is also in a sense a "troubleshooter" - watching for any problems to arise on stage (e.g., a fallen music stand or stage prop), and solving those problems as quickly as possible.
Who's On First?
During a service you will find a great many people working on or around the stage area. Each of them is responsible for various tasks spread over several individual ministries that make up the Production Team.
Things may seem confusing to you at first. Be reassured that you're not crazy sometimes things are confusing. For example, you may start to wonder from whom should you take direction? The Audio Director? The monitor engineer? The Worship Service Director? The musicians?
The Programming Director is over the Production Staff, and therefore all Production Team volunteers. The Audio Director heads up the audio ministry, and works directly with all audio volunteers. During the worship service and rehearsals, we also have a Worship Service Director who is responsible for calling cues and basically directing the flow and organization of the service. The Worship Service Director and Audio Director work closely together. If you are here to serve during the rehearsal and worship service, and the Worship Service Director or the Programming Director asks you to do something, you should comply with their request as though it came from the Audio Director. If you have any question at all, you can ask the Audio Director later, after the dust has settled.
Mutual Respect
The Production Team goes to great lengths to ensure that the technical needs of the musicians and vocalists are met. We are not janitors or slaves sent to serve their every personal need. We are, however, working in a service ministry. So you should remember that we are all equal in God's eyes. Even though the musicians and especially the lead vocalists get the majority of attention from our congregation, the task you perform is equally important to us and to God. It is relatively easy for a competitive attitude to develop feelings of superiority, that "we've got our act together, why don't you?" can easily arise. We should be ever on guard to realize that those feelings come from the pit of Hell. Instead, if we hear or see a brother or sister out on stage having problems with their performance, forgetting words or having problems hitting the notes, our first response should be one of prayer to lift their needs to Christ. Let's spend 10% of our effort on technical excellence, and 90% in a sincere effort of lifting up, stirring up and building up our fellow team members.
Monitor Mix
Mixing monitors to please everyone on stage is often not an easy task. On the surface you wouldn't expect it, but relationships built between the stage crew and the worship team are at least as important as all the cool technical stuff we can come up with, if not more so. Being out on the stage in front of a couple thousand people is scary. Rehearsals are fairly relaxed, but during the service that singer out there wants to know that their monitor mix is going to be the same as it was during the rehearsal.
So a relationship built on trust and understanding is a key link to their success and to ours. One practical thing that all monitor engineers can put into practice right away is to develop a system to "mark" your mixes. You can have one mix established and marked for the worship team, and separate ones marked for each worship special.
Preparation
When you arrive for rehearsal, there should be a Cue Sheet waiting for you. The Cue Sheet calls out most of the details you will need so that you can fully understand what will take place during the service. Your training and knowledge of your job will allow you to look ahead and determine what you will be expected to do for the service.
You may be interested to know that roughly two to three weeks ahead of each service, the Production Staff receives a packet with most of this material as well as a tape of any special songs scheduled to be performed that are different from our usual song list. If your having a packet of these materials in advance would help you do your job better, please ask the Audio Director for a copy.
Time Commitment
Rehearsal schedules may vary slightly from time to time, but here is the typical time involvement we will ask of you. Rehearsal for Tuesday evening services begins at 5:00 pm and continues until just before service. The Stage Manager and Monitor Engineer will typically be free to leave the stage after the worship portion of the service is completed. For the monthly communion service, and on other specific occasions, the worship team will stay on stage throughout the service. During these services, the audio team would also be asked to stay to work on stage in support of the worship team.
After having been here for so long on Saturday, most of our volunteers head home after the worship set on Saturday, choosing to stay for the sermon on Sunday mornings. The choice, of course, is yours.
Church Attendance
We assume that your reason for serving in the Production Team at our church is one of being committed to the ministry and goals of the Church, and that you want to serve God in an area that He has drawn you to and in which He has gifted you. It's easy to be attracted by the flashing lights or the thought of being "on stage." More than one person has been drafted into the technical ministry of other churches because they made the simple mistake of standing too close to the sound booth one day. We would hope that that is not the case here, and that your successful Test Drive period with this ministry has confirmed your choice that this is where God would have you serve.
To serve in the Audio Ministry for the main services at our Church, we ask that you be a member of the Church and that you be at least 15 years old. Prior experience in sound reinforcement is helpful but not required. We encourage you to learn more about the craft of audio so that your service in this ministry would become more enjoyable as time passes. We have books and trade magazines available at church that you can borrow to help you grow in your knowledge of audio, and we will periodically hold training sessions which we will ask you to attend.
Schedules
The Audio Director will periodically create a work schedule in calendar form for all audio volunteers. As the time approaches for a new calendar, he will contact you to ask for any dates that you would like to keep clear on your personal calendar (e.g., your vacation days, business trips, and so on). Calendars are typically generated on a quarterly basis.
Schedule Changes
We realize that there will be times when a change in your personal schedule will require your arriving late for a rehearsal, or even preempt your being able to work that service at all. We have a simple system in place which ensures that our production needs will still be met. If this condition arises, you are responsible for locating and scheduling a trained replacement to work for you. As a team member, you will have a phone list of audio team volunteers to draw from. A simple solution is for you to offer to "trade" schedules with them for a future service.
Timeliness
A friend of mine once shared his philosophy about arriving on time for anything "In order to be on time, you have to arrive early." Duh, yeah! But it's true that we live in a busy world, and we all tend to schedule our arrival times to the nanosecond. Please give unexpected delays the benefit of the doubt and increase your margin of error at least into the millisecond range. You should be in your position no later than five minutes before the start of each service. A more comfortable margin would be fifteen minutes prior to the start of each service.
Being Late for Rehearsal
Please call us if you expect to be late for rehearsal. Depending on how late you will be, we may be able to cover for you until you arrive.
Emergency Schedule Changes
If time allows, please still try to locate and schedule a trained replacement for you. Please make every effort to contact a person rather than a machine, and have that person spread the word for you. We suggest that you first try to reach the production staff first the Audio Director, Music Minister, or other appropriate person. If you only have time to leave us a message, please try to leave messages at multiple locations to ensure that we will find out in time to give your replacement adequate time to change their schedule around. This is very IMPORTANT! Because of our own changing schedules, it is very possible that we wouldn't get your message until it's too late.
Dress Code
Your dress during services should be casual/professional. In particular, stage managers should wear dark clothing (dark slacks or black jeans are acceptable) and dark, comfortable shoes. Various needs of the service require the stage manager to walk out onto the stage during the service, and white sneakers or brightly colored clothing would be a distraction to the audience. (So buy a pair of black sneakers!?!)
Reminders
You have probably already realized that the Production Team strives for technical excellence in everything we do here at church. We believe in giving our best effort to God. You will come to appreciate the depth of our efforts the longer you stay involved as a member of the team. For example, one little thing we consider important is for us not to break the curtain line once it has been established. In other words, at the end of rehearsal we typically close the front stage curtain, and it stays closed until the start of the worship service. Likewise, at the end of the service the curtain stays closed for at least thirty minutes to allow the congregation time to leave the building. During these times, we ask that no one enter or exit the stage through the curtain. Unless you are specifically directed otherwise, please direct people traffic through the stage wings.
Ministry Goals
Here are some goals that I have for myself in my service here at our church. My prayer is that we as a ministry of this church would adopt these as our own:
1. To infuse a vision of a worship lifestyle into all those who attend. I am truly thankful for the privilege to lead a lifestyle of worship to the God of the Universe.
2. To show by example how to operate as a team and still be leaders individually. Make it your goal to minister to the Father, to your Senior Pastor, to your Music Minister, and to the church body during every service, especially those services you are assigned to work. Recognize that there is a corporate anointing that takes place when we enter into his presence with thanksgiving, and that this corporate anointing is far more powerful than we might experience alone. So don't tamper with it; instead, seek to enhance it.
3. To find ways to stir up and build up your fellow team members. Bind intimidation (2 Tim 1:6,7) Find ways that you can minister to them and stir up their God-given talents. Think twice before you speak. Be available. Don't overemphasize skill, but rather total dependence on the Lord.
4. To pursue God's best through technical excellence in everything we do. Strive to honor Him through a "whatever it takes" work ethic. (I Cor. 9:24-27) Recognize that God isn't looking for perfection, but excellence. Realize that we can minister to Him and others through a mutual desire to seek God's best.
5. Through the combination of these points, that we would continue to build and strengthen a ministry of people who care for and pray for one another. That we would go out of our way to spend time getting to know one another. That we would actually follow through with our promise of "I'll pray for you." That we wouldn't be afraid to be vulnerable in expressing our prayer needs in confidence. That we would help each other grow in an understanding that our significance on this planet is found only in God, not in ourselves or our performance; not even our performance on stage.
Closing Thoughts
So that's it. If you can use some of these ideas, please feel free to incorporate them into your own "codebook". It does help to define job descriptions, primarily so that everyone especially technical support volunteers understand what is expected of them before, during and after the worship service. But hopefully your team will go beyond what's "expected" of them. Ideally, each of us should learn every job related to the production. The audio team should learn and be able to fill in for any of the lighting jobs if needed. The video team should be able to assist with the audio team, and so on. This kind of cross-training breaks down the us-against-them barrier, it helps build a team spirit, and it's a practical system to ensure that the worship service will flow smoothly even if someone on the team gets up Sunday morning and realizes that he/she can't make it to the service on time.
For what it's worth, I don't think the guy ever put this "codebook" together. But it's a good idea, because it can serve as a good vehicle to communicate the vision of each group and how that fits into the overal vision of the church. So start writing.
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